ServiceNow Agent - BlackBerry

ServiceNow Agent - BlackBerry

By ServiceNow

ServiceNow Agent - BlackBerryServiceNow Agent - BlackBerry

ServiceNow Agent for BlackBerry is designed to work particularly with BlackBerry Dynamics Secure Mobility Platform enterprise environments. BlackBerry certification is in progress.

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for brokers to triage, act on and resolve requests on the go. The app allows service desk agents to promptly handle and resolve end person issues from their mobile units. Agents use the app’s intuitive interface to accept and replace work even with out Internet connectivity. The app significantly simplifies work by leveraging native gadget capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​

The app comes with out-of-the-box workflows for service desk brokers in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and lengthen the workflows to fulfill their own unique wants. ​​

With Mobile Agent you'll have the ability to:​

• Manage the work assigned to your teams​​

• Triage incidents and cases​​

• Act on approvals with swipe gestures and fast actions​​

• Complete work while offline​​

• Access the total issue particulars, exercise stream, and related lists of records​​

• Optimize workflows with location, digicam, and touchscreen hardware

Detailed launch notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html

NOTE: This app requires the ServiceNow Madrid instance or later.

EULA: https://hi.service-now.com/kb_view.do?sysparm_article=KB0760310

© 2022 ServiceNow, Inc. All Rights Reserved.​

ServiceNow, the ServiceNow logo, Now, Now Platform, and different ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. within the United States and/or different international locations. Other firm names, product names, and logos may be emblems of the respective companies with which they are associated.

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